Asset provides all necessary training for support personnel in your enterprise. From a “Top Ten” list for Help Desk personnel to enhance their call resolution capabilities, to providing Field Service engineers with component parts and repair tips to ensure higher “First Time Fix” rates of failed units in the stores. This helps minimize unnecessary service calls, repeat calls, and costly shipments of suspected failed units.
- Group or individual training at the AEI Greenville, SC headquarters
- Group or individual training at a designated customer facilty, regional location or hotel meeting facility.
- “Train the trainer” programs.
- Webex training
- Help Desk
- Internal L2 support
- Field Engineers