Our Services

Hardware Repair Programs

  • Outlined below are general overviews of our various hardware repair programs. These plans are designed to provide solutions that optimize cost while insuring timely and effective problem resolution. Asset recognizes that certain areas of your technology infrastructure are considered highly critical failure points. Therefore, we tailor our hardware repair services to help you maintain normal operation and minimize any serious and costly business interruptions.
  • While always striving to provide the very best service at the lowest cost, we understand that a “one size fits all” approach isn’t always applicable. Therefore, many of our customers have chosen to “blend” various aspects of our standard programs. We will work with you directly to develop and implement the most effective repair program to meet your organization’s specific needs.

Time & Materials

  • Our “Time and Materials” service option may be an appropriate choice for customers who have low volume and unpredictable repair needs. This type of service agreement is based on our current hourly labor rates plus the cost of parts and shipping. There is no minimum charge per occurrence. Defective equipment is shipped directly to our facility in Greenville, SC. After a prompt evaluation and assessment, we will provide you with an electronic estimate of the repair cost and turnaround time. All repaired equipment is tested and returned to your location via the predetermined shipping method. We package each item in our customized foam shipping containers which virtually eliminate damage during shipment and “out of box” failures.

Depot Maintenance

  • A “Depot Maintenance” agreement is typically purchased for a period of at least one year and covers all parts and labor necessary to repair the units covered by the contract. Maintenance Agreement premiums may be paid in advance on a monthly, quarterly or annual basis. All equipment must be in good working condition prior to being placed on an AEI Maintenance Agreement. Inbound shipping costs to AEI are the customer’s responsibility. In turn, we will pay to ship the equipment back to the customer via UPS-Ground or equivalent. Any other shipping method is not typically covered by the contract and will be the responsibility of the customer. The average in house turnaround time for our Depot repair service is one to two days, excluding transit time. We provide complimentary technical telephone support for all units covered under our Depot Maintenance agreements. A minimum quantity of ten like units is required for all contracts. Portable Data Terminals that are covered under contract will have the application software loaded at no additional charge as outlined specifically in your agreement.
  • With this type of contract will maintain a working pool of spare units that are provided by the customer, a 3rd party vendor or by AEI. At the request of the end user or 3rd party vendor we ship an advance spare device for immediate deployment. The defective unit is then shipped back to our Greenville, SC facility for repair. This process minimizes the customer downtime.
  • Each Depot Maintenance contract is customized and tailored specifically for our individual customers. Details such as spare pool size and repair cost will be determined accordingly.

Flat Rate Repair

  • The “Flat Rate Repair” service option utilizes pre-set fixed parts and labor costs with a previously determined turnaround time. Simply ship your defective units to our repair facility and our team will take it from there. Once the repairs are completed by our certified technicians, the equipment is tested and taken through our detailed quality control processes. The repaired equipment is returned to your location via the predetermined shipping method. We package each item in our customized foam shipping containers which virtually eliminate damage during shipment and “out of box” failures. Repair cost are predetermined based on product model type and quantity.

Staging and Integration

  • We offer a full range of hardware Staging and Integration services to meet your every need. From the simplest rollout to the most complex full system deployment, we are your one stop shop for all your integration needs. AEI works with you directly with you to determine the scope and requirements for each individual project.
  • Hardware assembly and configuration
  • Installation and personalization of vendor/client-provided gold images
  • Full system and device testing
  • Customized packaging, consolidation and labeling to ensure safe delivery and efficient installations.

Software Offerings:

Asset Enterprises offers a wide variety of software solutions based around the Toshiba Global Commerce Solutions (TGCS) products. These include ACE, 4690 Operating System, Store Integrator GUI, CHEC (self-checkout) and other related packages.
We can help with the installation and personalization of your POS software. This includes services related to:

ACE Installation and Supermarket Application to ACE upgrades

  • Development support
  • Enhancement specifications
  • Unit testing
  • QA testing

4690 Installation and Upgrades

  • Planning
  • Configuration
  • Hardware configuration
  • Remote Applied Software Maintenance
  • Scripting and automation
  • Package builds
  • Activation support

Specialized Services:

  • Often retailers approach us about working with them to provide additional solutions that are unique in scope. One example of this is the support of products with a defined “end of life” period. Manufacturers sometimes choose to stop supporting certain products, or elevate their pricing price greatly to discourage continued use. We can help you bridge the gap and provide a scalable end of life period for your equipment. Another example is when manufacturers stop providing replacement parts for a particular piece of equipment. In those cases, we can salvage usable pieces and parts from failed units and utilize them to restore other units to operating condition. These are the types of repair services that set Asset apart from our competition.

Reseller Services

  • AEI can certainly help If you are ready to update or expand your infrastructure with new hardware systems or peripherals. We are an authorized partner and reseller of several leading original retail equipment manufacturers and would love to give you a quote today.

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